Using Facebook Live Feed to get closer to your customers

by Peter Fletcher on October 26, 2009

Nokia Smart phoneFacebook recently rolled out a new look for the default Home page. While it’s led to the usual threats of a Facebook boycott it creates a couple of excellent opportunities for marketers.

The most significant comes from moving Notifications to the News Feed. Notifications – and now News Feed – are highlights of actions taken by your friends that Facebook believe will be of interest. This move has allowed Events, which include birthdays, to become more visible, as it was in the previous version of the Home page.

Why is that important? Any marketer worth their salt would understand that wishing someone a happy birthday is a great way to reach out and create a connection. And now there’s less likelihood of missing one.

The second feature that works for marketers is Live Feed. This is a return to the old Live Feed and makes more actions visible. Now you can see when your friends are tagged in on photos, join groups and Pages, and RSVP to events. All of these actions are displayed in real-time providing opportunities to build connections through Likes and Comments.

As Facebook change and respond to user feedback it’s important for marketers to adapt and look for opportunities. Have you found any other opportunities in the new Home page layout?

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  • joshthewizard
    Nice article Pete!

    I'm still working out all the other marketing opportunities this presents but one of the main ones I've seen is the way the new site gives you a more voyeuristic view of your network. It's much easier to 'stalk' people on Facebook because you can see almost everything they are doing.

    For me this presents an extra marketing opportunity. Now when you join a new group or become a fan of something it is shared with your community of friends. This means that you can get extra branding / positioning by sharing more of your interests with your friends.

    For example if I joined a group called Internet Marketers Australia it re-enforces to my friends / network that I am involved with Internet Marketing...
  • Hi Peter,

    Facebook have changed the number of items appearing within the Live News Feed to only show a maximum of 250 that they decide that the user may wish to see.

    Whilst facebook's programming is extremely intuative, if you want to change the settings here's a quick video on How to Fix Facebook Live News Feed...

    http://www.youtube.com/watch?v=Hub70yn5u84

    I hope this helps your readers. Cheers Greg :)
  • Thanks Greg. The problem with clearing your browser's history is that you've then got the task of getting remembered on the sites you regularly visit. Not keen on that but I do see the point about seeing the updates from more friends.
  • Yeah I agree Peter. Sorry I should have mentioned that I didn't bother doing that . I just changed the options. It seemed to work OK.
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